Cancellation and No-Show Policy
This cancellation policy was created out of respect for the time of our clients and our staff.
In order to provide the best service possible, we promise to do our part by always giving you our full and undivided attention. But that means that if there is a no-show or Late-Cancellation, our staff are left waiting in their office when they could have been treating someone else.
In order for us to continue to offer such a high-quality service, we need you to do your part, too. Please be aware that the clinic requires reasonable notice for cancellations and the rescheduling of appointments.
To avoid wasting anyone’s time, you may be liable for a Cancellation fee if you do not provide sufficient notice to our administration team within the stated timeframe.
If you are no longer able to attend your appointment, please call 24 hours in advance to avoid being charged. except in the case of emergency, illness, and Covid symptoms.
All participants must provide at least 24 hours' notice if unable to attend their scheduled session.
If you miss a session or fail to provide the required 24 hours' notice, the full session will be deducted from your package.
Terms and Conditions
We consider 24 hours cancellation policy to be a reasonable compromise.
We do not benefit financially from you not attending your appointment, we want you to attend your appointment so that we can help you achieve your wellness goals! This Cancellation fee is our way of ensuring that both our needs and your needs are met. Exceptions may be made for immediate emergencies only, (eg. medical emergencies, car breaking down on the way), at the clinic’s discretion. This does not include last-minute work commitments, family commitments, changes of plans, forgetfulness, etc.
We reserve the right to request pre-payment on arrival or before an appointment for those who are frequently absent/repeatedly late to cancel.
In extreme cases, continued dismissal of our attendance policy may result in a client being unable to make future appointments at Reload. We hope to avoid this as much as possible.
If you would like to cancel your appointment, please do not rely on SMS reminders - they are a complimentary service and are not foolproof.